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What Breeze Buddy does for your business, how to sign in, and a short tour of the dashboard.
Breeze Buddy is a voice-AI platform for placing and receiving business phone calls at scale. You design the conversation your agent will have — appointment reminders, order confirmations, lead qualification, customer support — and Breeze Buddy handles the phone calls, the audio pipeline, and the reporting.
What you can do from the dashboard
- Build a voice agent by creating a template — a step-by-step description of the conversation.
- Wire up a phone number to the template and choose when calls can be placed.
- Send a list of calls (leads) to be placed automatically.
- Answer incoming calls with one or more templates; choose which one by routing.
- Transfer to a human when the agent can’t help.
- Read results — outcomes, recordings, transcripts, sentiment trends.
You do not need to write code for any of these. Developers on your team still have an API surface for advanced integrations; day-to-day operations are all in the dashboard.
Sign in
Use the email your account admin invited you with. Your role (admin, reseller, merchant, user) determines what you can see and change — see Manage users.
A quick tour
- Templates. Your agent’s conversations live here. Each template is a flow of nodes (conversation steps) linked by transitions. You can preview how it sounds in a browser before using real phone numbers.
- Numbers. The phone numbers your business owns. Each template is wired to one or more numbers; inbound calls route to the template via those wires.
- Leads. When you want to place outbound calls, you push leads — one per call. Each lead picks a template and carries the data to personalise it (customer name, appointment date, order ID).
- Analytics. Every call leaves a record. Filter by template, merchant, or date; drill into a specific call to see its transcript and recording.
- Users. Invite teammates and assign roles. Resellers can manage multiple merchants; merchants can manage their own templates and numbers; users have read-mostly access.
Terminology you’ll see
| Term | What it means |
|---|---|
| Template | The JSON (or dashboard-rendered) description of one conversation flow. |
| Lead | One outbound call to one person. |
| Reseller | A parent organisation that manages multiple merchants. |
| Merchant | A single business running campaigns or taking calls. |
| IVR | “Press 1 for sales, press 2 for support” menu. |
| Warm transfer | Passing an active call to a human agent mid-conversation. |
| Outcome | The end state of a call — confirmed, rescheduled, no-answer, etc. |
Ask a developer for the API side
The Architecture page in the Developers tab shows exactly what the dashboard is doing under the hood. Worth a glance if you want to understand the moving parts.