Manage calls

Wire templates to phone numbers, set calling hours, handle inbound and outbound traffic.

Everything about actually placing and receiving calls — numbers, hours, routing.

Pages in this section

• Outbound numbers — add numbers, assign them to templates, set per-number limits.
• Inbound and IVR — accept incoming calls, build a menu when multiple templates share a number.

Call execution settings

Each template has a call execution config that decides:

• Which telephony provider places the call (Twilio, Plivo, or Exotel).
• What calling hours are allowed.
• How many retries on no-answer.
• Whether to run pre-checks (DND list, blacklist, custom rules).
• What rate limits apply per number.

You set these in the dashboard under Template → Call settings. For the full field list with types and defaults, see Call execution configuration (developer reference).

Pre-checks

Pre-checks are optional gates that run before every outbound call. They decide whether the call should happen at all:

• DND list — skip callers who’ve opted out.
• Blacklist — never call certain numbers.
• Custom webhook — your own logic (credit check, fraud, regulatory).

See the developer docs on Pre-checks for how the webhook contract works.