Breeze Buddy
Voice AI Platform

Breeze Buddy is an enterprise-grade conversational voice AI platform with fully-managed infrastructure — the system wrapped around the model. Deploy intelligent voice agents at scale across phone calls and web applications, without writing agent logic or running the operational stack yourself.

What is Breeze Buddy?

Breeze Buddy is AI + Infra. You get the intelligence (LLM-driven flows, real-time STT/TTS) and the infrastructure that keeps it online (isolated per-call runtime, pools, retries, storage, observability) — one platform, both layers.

It handles the entire lifecycle of a voice conversation — receiving a lead, placing or connecting a call, running a real-time speech pipeline (STT → LLM → TTS), navigating a template-driven flow, and delivering structured outcomes via webhooks.

Think of it as a programmable voice agent as a service: you define what the agent says through JSON templates, and Breeze Buddy handles the how.

No-Code Agent Logic

Define conversation flows, prompts, and transitions in JSON templates. Deploy changes instantly without code releases.

Dual Transport

Use Daily WebRTC for browser-based voice or Telephony (Twilio, Plivo, Exotel) for phone calls — same template, same API.

Fully-Managed Infrastructure

1-pod-1-call runtime via Agent's Cloud — dedicated Kubernetes pod allocated per call, media stream pinned to the pod, automatic horizontal scale-out. We run the cluster, you don't.

Enterprise Ready

Multi-tenant RBAC, blacklists, analytics, Langfuse auto-evaluation + Slack alerting, OpenTelemetry tracing — quality gates and compliance built in.

How is it different?

Most voice AI tools give you an LLM wrapper and leave the operational stack to you. Breeze Buddy ships both:

Capability	Typical Voice AI	Breeze Buddy
Agent logic	Custom Python/Node code	JSON templates — no deployment needed
Conversation flow	Hard-coded state machines	Graph-based flow nodes with LLM-driven transitions
Voice pipeline	Stitch together STT + LLM + TTS	Managed pipeline — Pipecat under the hood
Call isolation	Shared workers, noisy-neighbour risk	One call, one pod — Agent’s Cloud allocates a dedicated pod per call and releases it on end
Session startup	~8–10s cold-start	~3–4s via pre-warmed process + room pools
Telephony	Write Twilio/Plivo integrations	Built-in — three providers, auto-retry, warm transfer
Provider switching	Rewrite integration layer	Per-template config — swap STT/TTS/LLM in JSON
Multi-tenancy	Build yourself	Native RBAC + KMS-wrapped per-merchant credentials
Observability	Instrument everything	Langfuse + OpenTelemetry + auto-eval alerting built-in

Key use cases

Appointment reminders & confirmations — outbound calls with date/time confirmation and rescheduling
Lead qualification — automated voice screening with structured data collection
Customer support IVR — inbound call handling with intent routing and warm transfer to humans
Survey & feedback collection — multi-question voice surveys with sentiment analysis
In-app voice assistants — embed real-time voice AI in web/mobile apps via Daily WebRTC

Choose your integration

Breeze Buddy supports two transport modes. Both use the same template system and Leads API — the only difference is how audio reaches the user. See the Architecture page for the full request lifecycle.

Daily WebRTC

Embed real-time voice AI into web and mobile apps. Low-latency audio via Daily's WebRTC infrastructure, RTVI events, and recording support.

Get started → WebRTC

Telephony

Place and receive phone calls through Twilio, Plivo, or Exotel. Outbound campaigns, inbound routing, and warm transfer.

Configure → PSTN

How it works

The core workflow is simple:

Push a lead via API
Send a request to the Leads API with your template, payload, and execution mode
Platform validates and routes
Pre-checks, template schema match, and number blacklist are validated. Then the lead is routed to Daily or Telephony.
Voice pipeline processes in real-time
STT → LLM → TTS pipeline processes audio. The LLM navigates template nodes via function calling.
Receive webhook callbacks
Get full transcription, collected data, outcome status, and analytics via the reporting webhook.