Analytics
Read call outcomes, sentiment trends, and drill into individual calls for transcripts and recordings.
Every call leaves a structured record: outcome, duration, transcript, recording, sentiment score. The Analytics section of the dashboard is where you query and visualise these.
What to look at first
- Outcome distribution — are calls ending the way you expect? A spike in “no answer” or “abruptly ended” points at a calling-hours or template issue.
- Completion rate — percentage of attempted calls that got a meaningful outcome. Low completion over a sustained window is an operational signal (bad numbers, provider issue, template bug).
- Sentiment — tracked per call. Sudden drops correlate with template regressions; investigate with the call-level transcripts.
Filter and drill down
- By template — compare variants against each other.
- By merchant — only relevant for reseller users.
- By date range — day, week, month. Default is last 7 days.
- By outcome — find every “rescheduled” or “transferred to human” call.
Click any row to open the call detail view: full transcript, audio recording, LLM trace (for developers), and the outcome reason.
Export
Every query supports CSV export. Use it for board reports or feeding into your BI tool. Rate-limited server-side — heavy exports queue.
Analytics on the API side
The dashboard is a UI on top of POST /analytics/query. For custom dashboards or scheduled reports, see Analytics reference and run the same queries your team uses via API.
Build a weekly habit
Pick three metrics that matter to your business (completion rate, transfer rate, positive-sentiment rate) and review them every Monday. Trends reveal problems earlier than any single call does.